Horry County VA tries to keep lines moving for claims

VA tries to keep lines moving for claims (WPDE)

With one month left in the year, workers with the Horry County Veterans Affairs office say they have already served almost a thousand more people than last year.

"We have the second largest veteran population in the state compared to other counties." said Ronald Elvis, the director of the Veterans Affairs office in Horry County.

Elvis says the population is exploding. We wanted to know how they're able to serve every veteran who needs assistance.

"We implemented an appointment system, so it's easier to try to track what the veteran needs, how long they're going to need to be here, so that we can schedule an appointment so that they don't sit for hours waiting in the hallway," said Elvis.

As of last week, they can file claims electronically.

"We have the ability to where when a veteran comes in their original documentation, we scan it and from that point on we're paperless, and we've seen a reduction in time from processing normal transactions. Something that used too take weeks to process now takes minutes," said Elvis.

Elvis says Horry County taxpayers pay for the time VA employees work. They just hired a new employee, making Horry County's office the most staffed VA office in the state.

"As a veteran of Horry County, that's what makes me so proud of my county, for them to get out in front of a situation that could potentially cause long waits and long lines and what not for our veterans," said Elvis.

Right now, the average wait time at the VA is 10 days.

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