"The computer systems weren't communicating with each other, and it was throwing up an error code that would keep the wheel from spinning," Skywheel General Manager Chris Trout tells NewsChannel 15.
Trout says while riders were on the wheel during the glitch, at no time was anyone in danger.
"We were able to still unload them in regular fashion, basically gravity takes over and you bring down the gondolas one at a time," he added.
About 50 riders were waiting in line, and were reissued tickets for rides.
Trout says computer inspections were done, as well as a two hour ground safety inspection at the wheel.
He says he doesn't anticipates any future glitches, but it wouldn't be out of the ordinary if more occurred.
"Most importantly everyone's safety is our first concern," Trout said.